Return & Refund

R.D.Marketing offers 7 days "no questions asked" replacement guarantee for all products sold on the website in case of damages or defects. This policy is not valid for "change of mind" or "refunds". Refunds are only possible when R.D.Marketing is not able to deliver the product that was orders. R.D.Marketing will replace the defective product with a brand new product at no extra cost. R.D.Marketing will try its best to replace the specific product ordered. However, the company reserves the right to offer an alternate product (of same value or higher) in case the product is out of stock/ production. Normal wear and tear as well damage due to negligence is not covered under this policy. In case of products covered under warranty, the customer is advised to contact the local service centre of the brand for service.

The following shall not be eligible either for return or replacement:

Misused products or tampered products
Electronic products and any other products which comes in sealed condition. Once the seal is broken, only way is to approach the nearest customer care centre of the brand
Any damage or defect not covered under the manufacturer's warranty
Any product that is returned without all original packaging and accessories, including the box, manufacturer's packaging if any, and all other items originally included with the product(s) delivered
Any custom made or made to order products or products that can't be sold to other customers because of custom design, food or any other health related products.

For all eligible products, customers are advised to contact customer service within 7 calendar days from the time of delivery. Any reasonable cost of shipping (to-and-fro) in case of a replacement will be borne by Customer.

In all other cases, the customer will bear the shipping charges.

All sales and interactions with R.D.Marketing shall be governed by and interpreted and construed in accordance with the laws of India. In case of any disputes with R.D.Marketing, the same shall be subject to courts/authorities/forums in Bhagalpur, BR, IN only.

360 degree unboxing parcel video required in case of any damage or wrong and missing item. Issue must be clear in video without any pause or cut.